Pay for questions the AI solves. Nothing else.
Free for 25 solved conversations a month. Store is $19 per site with 100 included. Each solved question after that costs $0.39. A person answering it costs about $5.
Two plans, one rule
A solved conversation is one where the AI answered, nobody had to step in, the visitor did not give a thumbs-down, and you did not flag it as wrong.
Free
$0forever
For one site whose AI solves up to 25 questions a month.
25 solved conversations a month, renewed every month. After that the AI pauses until next month while your inbox keeps working
- 1 site
- Inbox, human replies and escalation
- Small “Powered by HoverBot” badge
Store
$19per site, per month
For stores that outgrow 25 a month, work as a team, or want their own brand on the chat.
100 solved conversations included every month. Extras cost $0.39 each, only if you set a spending cap
- Everything in Free
- Unlimited teammates
- No “Powered by HoverBot” badge
- Monthly value report: solved conversations, hours saved, extra spend
- Setup done for you
Handed to your team, or flagged as wrong before it is charged? Never charged.
What it costs, next to a person
Move the slider to the number of questions you expect the AI to solve in a month. Questions your team answers are free and not part of this number.
About $5 is our planning assumption, not a measurement. Use your own number.
Store plan, one site
$97/ month
$19 with 100 solved included, plus 200 more at $0.39 each.
A person answering the same questions
$1,500
That is $0.32 per solved question with HoverBot, against $5.00 for a person.
The person cost is an assumption: how we label our numbers. An assumption for comparison, not a measurement. Enter your own figure in the calculator.
Included on both plans
No add-ons and no feature tiers. Both plans get all of this.
- Website chat on any site, with plugins for Shopify, WooCommerce, Magento and PrestaShop
- Answers from your catalog, policies and help content
- Product sync and catalog search
- Personal data masked before it reaches the AI
- Team inbox with human replies
- Escalation to email, with a reply link back to the chat
- Turn AI off per site; chat, inbox and escalation keep working
No lock-in
You can run everything by hand, or let the AI do it. You always see what you pay for, and you can leave with everything.
- 01
Every charge has a link
The usage page lists every solved conversation. Flag one as wrong within 48 hours and it is never charged.
- 02
A cap you set
Extra conversations are off until you set a spending cap. Set one and you get a warning at 80% and at 100%. The AI pauses at the cap and the inbox keeps working.
- 03
Export everything in one click
Knowledge, conversations, contacts and bot setup, in a documented open format, with ready-made import files for Zendesk, Intercom and Gorgias.
- 04
Import when you arrive
Bring your content from Zendesk, Intercom or Gorgias, any help center URL, or a CSV.
Pricing questions
What you pay for, what you never pay for, and how to leave.
Still have questions? Talk to us →01How much does HoverBot cost?
HoverBot has two plans. Free costs nothing and includes 25 solved conversations a month on one site, with a small "Powered by HoverBot" badge. Store costs $19 per site per month, includes 100 solved conversations, and charges $0.39 for each one after that, only if you set a spending cap. Included conversations renew every month. A conversation handed to your team is never charged, and one you flag as wrong before it is charged is not charged either.
02What counts as a solved conversation?
A solved conversation is one where the AI answered, nobody had to step in, the visitor did not give a thumbs-down, and you did not flag it as wrong. Only those are counted. Everything else, including every conversation your team answers by hand, is free.
03Can a bill surprise me?
No. Extra conversations are off until you set a spending cap, so with no cap Store never costs more than $19 a month. If you set one, you are warned at 80% and 100%. When the included conversations or the cap run out, the AI stops starting new conversations and visitors get your inbox and escalation options instead, so the chat never goes dead. A solved conversation is charged only after 48 hours without activity, and until then you can flag it as wrong so it is never charged. Every charged conversation is listed with a link.
04Can I use HoverBot without the AI?
Yes. Switch the AI off for a site and the chat widget, team inbox and escalation to email keep working on the flat $19 fee alone.
05How does this compare with paying a person?
On the Store plan, each solved question past the included 100 costs $0.39, and the included ones are covered by the $19 fee. A person answering the same question costs about $5, by our planning assumption. The calculator on this page lets you enter your own cost per ticket.
06Can I leave, or bring my data from another tool?
Yes. One click exports everything: knowledge, conversations, contacts and bot setup, in a documented open format, with ready-made import files for Zendesk, Intercom and Gorgias. Coming in, you can import from those tools, from any help center URL, or from a CSV.
07How do I move to the Store plan?
Start on Free, then email hi@hoverbot.ai and we move your site to Store. Shopify stores are billed through Shopify; self-serve upgrades in the dashboard are on the way.
08How is HoverBot billed on Shopify?
Through Shopify. The $19 plan and any solved conversations over 100 appear on your Shopify bill, up to the cap you approve when you choose the plan.