Product-aware AI chat designed for speed, safety, and the next generation of ecommerce and marketplace teams.
For: Support Lead
Automate routine questions so your team focuses on the tickets that actually need a human touch.
For: RevOps
HoverBot guides visitors from “do you ship to X?” to “here’s your quote” and pushes clean context straight to your CRM.
For: Ops
Scale to thousands of concurrent conversations. When a case needs a human, it hands off with full context attached.
For: Legal & Trust
Topic allowlists, PII masked before it reaches the model, and auditable logs for every conversation.
For: Growth
One chatbot handles English, Spanish, and Mandarin at the same time — no separate models to train or maintain.
Evidence source: Multilingual architecture guide
For: Product Manager
Dashboards surface unresolved intents and knowledge gaps so every release is measurably better than the last.
Each skill turns your chatbot into a working member of the team. Choose from chat-to-buy, lead generation, or product support to match your business goals.
HoverBot understands your product catalog and guides customers from browsing to purchase with personalized recommendations and intelligent upsells.
Suggests relevant products based on customer needs and preferences
Increases order value by recommending complementary items
Routes ready buyers to checkout or connects them with sales team
Hi! I'm here to help you find the perfect product. What are you looking for today?
I need a laptop for video editing and design work.
Perfect! Based on your needs, I recommend the Pro Studio 15— it has a powerful processor, 32GB RAM, and a dedicated graphics card ideal for creative work. It's $1,899.
That sounds great! What else would I need?
I'd recommend adding a USB-C Hub ($79) and an External SSD($149) for extra storage. Together with the laptop, that's $2,127. Want me to add these to your cart?
Yes, please!
Perfect! I've added everything to your cart. Would you like to proceed to checkout, or would you prefer to speak with a sales specialist about financing options?
Human-in-the-loop for sensitive topics
Complex or sensitive conversations are automatically escalated to a human agent. This ensures customers always receive the right level of care.
PII masking by default before anything reaches the model
Personal information such as emails, phone numbers, and addresses is automatically redacted before it reaches the AI model. As a result, your data stays private.
Full audit logs of changes and conversations
Every conversation, configuration change, and bot action is recorded. This gives your team a complete audit trail for compliance and quality reviews.
Hello! I'm Hover, your guide to HoverBot. How can I help you today?
Hi there!
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Set up your chatbot, pick its personality, and match it to your brand.
Whether you run a marketplace, manage a sales team, or lead customer support, here is how HoverBot fits into your workflow.
Real outcomes from businesses using HoverBot in production
We reduced repetitive support load quickly after rollout. The biggest win was removing queue pressure without sacrificing response quality.
Operations Lead
Customer Support · APAC E-commerce Account (anonymized)
E-commerce · 20-50 support agents · APAC
Oct–Dec 2025
Oct–Dec 2025
Everything teams usually ask before running a pilot.
Still have questions? Talk to us →HoverBot is a product-aware AI chatbot platform for ecommerce, marketplace, and B2B SaaS teams. It uses retrieval-augmented generation (RAG) to answer customer questions from your own catalog, policies, and help content, with built-in PII masking, policy guardrails, and confidence-based handoff to human agents. Typical buyers are heads of support, RevOps, and growth at companies with 10–500 employees running web chat and WhatsApp. HoverBot was founded in 2024 and is headquartered in Singapore.
GDPR Controls
Operational privacy controls and policy review cadence.
Encryption at Rest + Transit
Data handling pipeline uses encrypted transport and storage.
SOC 2 Type II In Progress
Control maturity roadmap currently active.
PII Masking
Sensitive entities can be redacted before model calls.
99.9% Uptime Target
Monthly availability objective for production workloads.
Bring one support or lead-capture workflow; we'll evaluate fit and define a focused design partner pilot. You can also explore our resources or read our story to learn more about what we do.
