Product-aware AI chat designed for speed, safety, and the next generation of ecommerce and marketplace teams.
For: Support Lead
The bot answers routine questions from your own pages, files and Q&A. When a visitor needs a person, your team gets an alert with the whole conversation and a link to reply.
For: Sales
HoverBot answers from your catalog, can show products as picture cards, builds an itemised quote the visitor can save as a PDF, and saves their contact details to Leads for your team to follow up or export.
For: Store Owner
The Offers skill matches a price or gives a single-use code, and never goes below the lowest price you set.
For: Legal & Trust
Topic allowlists, PII masked before it reaches the model, and auditable logs for every conversation.
For: Growth
One chatbot handles English, Spanish, and Mandarin at the same time, with no separate models to train or maintain.
Evidence source: Multilingual architecture guide
For: Product Manager
Questions the bot could not answer are flagged for you to teach. Your edits stay a draft until you publish, and a weekly report arrives by email.
For: Builder
Connect an AI assistant to your bots, content and leads. Ask it what visitors could not find, update an answer, or reply to a chat that was handed to your team.
For: Merchant
A link in an answer opens the page and the conversation stays open beside it, so the visitor keeps browsing without starting again.
Skills let your bot do more than answer. Switch on the ones you need: product catalog, quotes, offers, lead capture, bookings and live lookups from your own system.
HoverBot answers from your product catalog, can show products as picture cards, and stays with the shopper as they move from page to page.
Answers product questions from your own catalog and can show each product as a card with its photo
Turns the conversation into an itemised proposal the visitor can save as a PDF
Matches a price or gives a single-use code, and never goes below the lowest price you set
Human-in-the-loop for sensitive topics
Complex or sensitive conversations are automatically escalated to a human agent. This ensures customers always receive the right level of care.
PII masking by default before anything reaches the model
Personal information such as emails, phone numbers, and addresses is automatically redacted before it reaches the AI model. As a result, your data stays private.
Full audit logs of changes and conversations
Every conversation, configuration change, and bot action is recorded. This gives your team a complete audit trail for compliance and quality reviews.
Set up your chatbot, pick its personality, and match it to your brand.
Whether you run a marketplace, manage a sales team, or lead customer support, here is how HoverBot fits into your workflow.
Insights and updates on AI chatbots and automation
Three illustrative scenarios modeled from HoverBot demo tenants. Not customer results, and labelled that way on every page they link to.
Illustrative scenario · E-commerce
Clearing an e-commerce support backlog
Intent-specific flows for order status, shipping and returns take the repetitive tickets, with payment and fraud cases routed straight to a person.
Everything teams usually ask before running a pilot.
Still have questions? Talk to us →HoverBot is a product-aware AI chatbot platform for ecommerce, marketplace, and B2B SaaS teams. It uses retrieval-augmented generation (RAG) to answer customer questions from your own catalog, policies, and help content, with built-in PII masking, policy guardrails, and confidence-based handoff to human agents. Typical buyers are heads of support, RevOps, and growth at companies with 10–500 employees running chat on their website. HoverBot was founded in 2025, is bootstrapped, and is headquartered in Singapore.
GDPR Controls
Operational privacy controls and policy review cadence.
Encryption at Rest + Transit
Data handling pipeline uses encrypted transport and storage.
SOC 2 Type II In Progress
Control maturity roadmap currently active.
PII Masking
Sensitive entities can be redacted before model calls.
99.9% Uptime Target
Monthly availability objective for production workloads.
Bring one support or lead-capture workflow; we'll evaluate fit and define a focused design partner pilot. You can also explore our resources or read our story to learn more about what we do.
